Privacy Policy

Privacy Policy for Alaïa Lodge

Effective Date: 31.10.2023


Welcome to Alaïa Lodge (« Alaïa Lodge, » « we, » « us, » or « our »), your comfortable home away from home in Crans-Montana, Valais, Switzerland, located at Route du Rawyl 10. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our website,, or stay at our hotel. We operate in compliance with applicable data protection laws.

Information We Collect

  1. Personal Information: We may collect personal information when you interact with our services, make reservations, or engage with us. This information may include your name, contact details (such as email address and phone number), payment information, and other information voluntarily provided by you.
  2. Usage Information: We collect data related to your interactions with our website and services, including booking details, preferences, and any interactions with our systems. This information helps us enhance your experience and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage hotel reservations and bookings.
  • To communicate with you regarding your reservations and stay.
  • To respond to your inquiries and provide customer support when needed.
  • To send important updates, information, and notifications related to your reservations or our services.
  • To analyze usage patterns and trends, allowing us to continually improve our website and services.
  • To comply with legal obligations and protect our rights.

Disclosure of Information

We respect the privacy of your personal information. We do not share your personal information with third parties for direct marketing purposes. However, there are limited circumstances in which we may disclose your information:

  • To our software provider, Mews, based in Prague, Czech Republic, which assists us in managing customer information and reservations. Mews is contractually obligated to handle your data securely and in compliance with applicable data protection laws.
  • To comply with legal requirements, including responding to court orders, subpoenas, or requests from government authorities.

How We Protect Your Information

We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we implement security measures, please understand that no security system is entirely foolproof, and we cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any concerns about how your data is handled, please contact us at

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. Any updates will be posted on our website,, and the effective date will be revised accordingly. Your continued use of our services after changes to this Privacy Policy will indicate your acceptance of those changes.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please feel free to reach out to us at:
Alaïa Lodge
Route du Rawyl 10
Crans-Montana, Valais